Quality Assurance Feedback

1. Why did you entrust Henry Isons & Sons to conduct the funeral? (please tick)

	The family has used them before
	Pre-arranged funeral plan
	Local reputation
	Closest to my home
	Advertisement, please state where seen:
	Based on price comparison
	Recommendation from (minister, hospital, family member etc), please state:
	Internet search
	Directory search (Yellow pages, BT, Thomson local), please state:
	Other, please state:

2. Where did you find the telephone/address details of Henry Isons & Sons? (please tick)

	Yellow Pages
	BT Phone Book
	Thomson Directory
	Directory Enquiries
	Google Search
	Yell.com
	Other internet site, please state:
	Local Newspaper, please state:
	Doctor/Hospital/Nursing Home/Hospice
	Other, please state:

3. How did you initially make contact with Henry Isons & Sons? (please tick)

4. Please rate the following (please select)

	Excellent	Good	Fair	Poor	Very Poor	Don't know
Response time for enquiries made on our website
Telephone manner
Helpfulness
Availability
Courtesy and politeness
Behaving in a professional manner

5. Do you feel that you were offered a complete choice of Funeral Service options? (please select)

Yes No
Please comment:

6. Please rate the following (please select)

	Excellent	Good	Fair	Poor	Very Poor	Don't know
Presentation of the premises
Please comment:
Product/service literature or brochures
Please comment:
The Funeral arranger
Please comment:
Standard of the Funeral Director and bearers
Please comment:
Standard of the Funeral vehicles
Please comment:
Quality of additional items
Floral tributes
Family announcements
Funeral stationary
Other, please state:

7. Do you think our service offers value for money? (please select)

Yes No
Please comment:

8. Overall did we meet your expectations? (please select)

Yes No
Please comment:

9. Would you recommend us? (please select)

Yes No
Please comment:

10. Is there anything else we can do to improve our service? (please select)

Yes No
Please comment:

11. Would you like to receive information on Pre-paid Funeral Plans? (please select)

Yes No

12. Would you like to receive information on Memorial Masonry? (please select)

Yes No

Thank you for your help.

Stoke (Head office)
76 / 78 Binley Road, Stoke, Coventry. CV3 1FQ
Tel: 02476 458665

Office locations include:
Chapelfields, Leamington Spa,
Daventry Road, Kenilworth and Radford

Enquire
You can email us by completing
our general enquiry form